Frequently Asked Questions
Need some help with your Suite Shots experience or have burning questions that you need answered pronto?
Just click on one of the sections below to find the answer. If you need more assistance, send us a message.
What is Suite Shots?
In short, we’re a sports entertainment complex that features an inclusive, high-tech golf game that everyone can enjoy. Paired with an outstanding food and beverage menu, climate-controlled hitting bays and music, we have an energetic hum that you can feel right when you walk through the door.
What makes Suite Shots so high tech?
Our venue uses Toptracer technology, allowing you to see a real-time trace of your ball’s flight path as well as insights into speed, distance, angle and accuracy. Basically, everything you’d ever want to know about your shot. Learn more and see which games are available here.
Are you open on holidays?
How much does it cost?
What health and safety measures are you implementing?
At Suite Shots, safety has been and remains our #1 priority. We are committed to maintaining a clean, welcoming and fun environment to keep our Guests and Associates healthy and safety.
Safely-Spaced Hitting Bays
An outdoor and spacious experience for all Guests with 11 feet from tee to tee.
Highest Standard of Cleanliness
The entire venue is cleaned throughout the day and all common areas are regularly disinfected. Golf clubs, golf balls, game screens and other frequently touched bay surfaces will be disinfected between each group.
Associate Health and Safety
All Associates must follow frequent hand washing protocols, per CDC guidelines.
How many people can play at once?
Are there any age restrictions?
What are your rules?
At Suite Shots, everyone’s well-being is very important. We are committed to providing an excellent experience in a welcoming and inclusive environment so we can have fun together. Combining a few laughs, great food, and hours of Suite Shots can create some epic memories. So for all parties involved, and we do mean parties, please follow our code of conduct:
Obey all verbal and posted rules and instructions. Use common sense to protect yourself and others.
Any Guest under 16, or under 18 after 9pm, must always be supervised by a Guest over 21.
One Person on the HITTING MAT swinging at a time.
When it is your time to play, you will walk up to the green mat, past the thick red line marked on the ground. Only one person at a time is allowed past the red line in order to keep from being hit during a golf swing. Throwing golf balls is prohibited.
One Ball at a time.
When walking up to the hitting mat, there will be a laser sensor that when your club is waved in front of it, your golf ball will be dispensed. You are only allowed one ball at a time to eliminate tripping hazards. If you hit multiple balls out of the same bay, the Toptracer program will not be able to properly analyze the result.
ABSOLUTELY NO RUNNING START.
You must swing from a stationary position.. The safety net will hold up to 300 pounds. Local fire and rescue will be called to remove you from the netting if you fall in, and the entire level will be shut down until clear. A lifetime ban will be awarded. In general, don’t fall into the netting.
Always aim for the targets.
Aiming for the ball picker or hitting golf balls over the boundary netting is prohibited. You are responsible for any damages or injuries they may cause.
Reporting an Incident
If an injury or incident happens during your time at Suite Shots, you must notify a staff member immediately.
Suite Shots is not responsible for lost or stolen items.
Thank you for being courteous and respectful to all Guests & Associates while enjoying your time at Suite Shots.
Do you allow pets or service animals?
BOOKINGS & EVENTS
Do you take reservations?
Walk-in Guests are always welcome, so come on in!
Are reservations required?
Can I reserve a bay over the phone?
How far in advance can I book?
Do a Fast Pass for 1 Bay (for 1-6 players):
12 hours – 7 days in advance*. Time slots become available at 6 a.m. local time 7 days out, so don’t be alarmed if you check at midnight and don’t see any availability yet! Set that alarm if you’re anxious and be the first to snag a bay.
I need to plan an event, where do I start?
Can I bring a cake?
Reservations are sold out online - can I still make one?
Pro tip: Fast Passes become available at 6 a.m. local time 7 days out, so don’t be alarmed if you check at midnight and don’t see any availability yet! Set that alarm if you’re anxious and be the first to snag a bay. Also note, if a guest with a Fast Pass cancels, that bay is added back into online inventory and becomes available for a new guest to snag.
Do you offer custom club fitting?
Monday – Saturday | 10am-6pm | or by appointment
Do you offer golf lessons?
What are the different memberships?
INDIVIDUAL “Golf” Membership
INDIVIDUAL “VIP” Membership
CORPORATE “VIP” Membership
Food & Beverage
Can I bring in my own food?
Can I bring my own clubs?
How much does it cost to rent clubs?
Zero dollars. Free. Nothing.
All our clubs are complimentary to use during game play. We have clubs for men, ladies, left-handers, right-handers, kids, and toddlers for your convenience. Men’s and women’s clubs are already in each bay.
Suite Shots Facility
Do you serve alcohol and food?
Suite Shots reserves the right not to serve alcohol to any Guest under 21, even if state law allows service in the presence of a parent or guardian.
Do you have parking?
Do you close due to weather?
What is your filming policy?
Only small flash photography cameras, point-and-shoot cameras, and cell phones will be allowed for filming at our venues, but no professional lenses or lenses over 3″ are permitted. A gimble to stabilize the phone/camera is fine. No drones or audio recorders allowed.
If a professional filming crew or a bigger camera(s) is being brought into the venue, please send your filming request to email@example.com a minimum of five business days in advanced for review.
NOTE: We do not allow drones or GoPros attached to any Suite Shots property