Frequently Asked Questions

SuiteShots FAQ

Need some help with your Suite Shots experience or have burning questions that you need answered pronto? Just click on one of the sections below to find the answer. If you need more assistance, send us a message.

General
What is Suite Shots?

In short, we’re a sports entertainment complex that features an inclusive, high-tech golf game that everyone can enjoy. Paired with an outstanding food and beverage menu, climate-controlled hitting bays and music, we have an energetic hum that you can feel right when you walk through the door. 

What health and safety measures are you implementing?

At Suite Shots, safety has been and remains our #1 priority. We are committed to maintaining a clean, welcoming and fun environment to keep our Guests and Associates healthy and safety. 

Safely-Spaced Hitting Bays
An outdoor and spacious experience for all Guests with 11 feet from tee to tee.

Highest Standard of Cleanliness
The entire venue is cleaned throughout the day and all common areas are regularly disinfected. Golf clubs, golf balls, game screens and other frequently touched bay surfaces will be disinfected between each group.

Associate Health and Safety
All Associates must follow frequent hand washing protocols, per CDC guidelines.

What makes Suite Shots so high tech?

Our patented technology allows you to track your golf ball and accurately score each shot based on the target it enters. Which also means we can’t get into the details of how it actually works.

Our venue uses Toptracer technology, allowing you to see a real-time trace of your ball's flight path as well as insights into speed, distance, angle and accuracy. Basically, everything you’d ever want to know about your shot. Learn more and see which games are available here.

Are you open on holidays?

We are open every holiday except Thanksgiving and Christmas. 

How much does it cost?

Prices depend on hour and day. Check out our Hours & Rates page for specific details on the price of game play. Keep in mind, our pricing is by the bay per hour, not per person. That makes all the difference.

How many people can play at once?

Up to 6 players can be in a bay and play. For safety reasons, only one person can be hitting at one time.

Are there any age restrictions?

Anyone under 16 must be supervised by a Guest 21+ at all times. Anyone under 18 must be supervised by a Guest 21+ after 9:00pm.

What are your rules?

At Suite Shots, everyone's well-being is very important. We are committed to providing an excellent experience in a welcoming and inclusive environment so we can have fun together. Combining a few laughs, great food, and hours of Suite Shots can create some epic memories. So for all parties involved, and we do mean parties, please follow our code of conduct:

Obey all verbal and posted rules and instructions. Use common sense to protect yourself and others.

Any Guest under 16, or under 18 after 9pm, must always be supervised by a Guest over 21.

One Person on the HITTING MAT swinging at a time.
When it is your time to play, you will walk up to the green mat, past the thick red line marked on the ground. Only one person at a time is allowed past the red line in order to keep from being hit during a golf swing. Throwing golf balls is prohibited.

One Ball at a time.
When walking up to the hitting mat, there will be a laser sensor that when your club is waved in front of it, your golf ball will be dispensed. You are only allowed one ball at a time to eliminate tripping hazards. If you hit multiple balls out of the same bay, the Toptracer program will not be able to properly analyze the result.

ABSOLUTELY NO RUNNING START.
You must swing from a stationary position.. The safety net will hold up to 300 pounds. Local fire and rescue will be called to remove you from the netting if you fall in, and the entire level will be shut down until clear. A lifetime ban will be awarded. In general, don’t fall into the netting.

Always aim for the targets,
Aiming for the ball picker or hitting golf balls over the boundary netting is prohibited. You are responsible for any damages or injuries they may cause.

Reporting an Incident
If an injury or incident happens during your time at Suite Shots, you must notify a staff member immediately.

Suite Shots is not responsible for lost or stolen items.

Thank you for being courteous and respectful to all Guests & Associates while enjoying your time at Suite Shots.

Do you allow pets or service animals?

Suite Shots is a pet-free venue - this includes pets, therapy and emotional support or comfort animals. The only exception is for service animals aiding a Guest with a disability.

Bookings & Events
Do you take reservations?

Access to Suite Shots golf is walk up, first come first serve. If you would like to skip the line, a fast pass can be made for a fee. You can request a bay (for 1-6 people) or book multiple bays (for 7+ people) ahead of time through our Events Team.

Walk-in Guests are always welcome, so come on in!

Are reservations required?

Nope! Walk-in Guests are always welcome, so come on in.

Can I reserve a bay over the phone?

Our team is unable to take reservations over the phone, but we’ve made requesting a bay much simpler than talking to a human being. Our online fast pass tool is available in just a few clicks.

 

How far in advance can I book?

Do a Fast Pass for 1 Bay (for 1-6 players): 12 hours - 7 days in advance*. Time slots become available at 6 a.m. local time 7 days out, so don't be alarmed if you check at midnight and don't see any availability yet! Set that alarm if you're anxious and be the first to snag a bay.

Reservations are sold out online - can I still make one?

We only allocate a portion of our bays for Fast Passes, and all online bay availability is published online 7 days in advance. If showing sold out online, unfortunately that means no additional Fast Passes are available on that date/time. Walk-in's are always welcome though, so come on in!

Pro tip: Fast Passes become available at 6 a.m. local time 7 days out, so don't be alarmed if you check at midnight and don't see any availability yet! Set that alarm if you're anxious and be the first to snag a bay. Also note, if a guest with a Fast Pass cancels, that bay is added back into online inventory and becomes available for a new guest to snag.

I need to plan an event, where do I start?

Events at Suite Shots start with a minimum of 7 people (2+ bays), so if that's what you're looking for, head over to our Events & Party and fill out the request form. Then, our Events team will reach out to you to start planning your epic outing.

Can I bring a cake?

If that will make your experience "Suite-r", then heck yeah! We require that all cakes be store-bought with clearly-labeled ingredients in case of allergies because we care about the safety and well-being of all our Guests. Please note we cannot store your cake - the only exception is ice cream cake which we can store temporarily in our freezer the day of your event, as long as it is in a covered/sealed container.

Golf Academy
Do you offer custom club fitting?

Yes! Using our state-of-the-art technology from Foresight Sports and FlightScope, at Suite Shots we are proud to offer custom club fittings with various brands given by our PGA professionals and certified club fitters. Each fitting is customized to the individual by utilizing tools like the "Callaway Fits" program to help guide us to find the best possible product.
 

Monday - Saturday  |  10am-6pm  |  or by appointment

Do you offer golf lessons?

Yes! We have different levels of lessons that start from age 4 and up. Take a look at our Suite Shots Golf Academy page, and contact our golf pros for more information. 

Memberships
What are the different memberships?

Suite Shots offers three different types of memberships: 

INDIVIDUAL "Golf" Membership

INDIVIDUAL "VIP" Membership

CORPORATE "VIP" Membership

Food & Beverage
Can I bring in my own food?

We do not permit outside food or beverage to be brought in due to health and safety practices. The only exception is for store bought cakes for birthdays or other celebrations.

Clubs
Can I bring my own clubs?

If you’re more comfortable playing with your own clubs, we have designated areas within our bays to store them. 

How much does it cost to rent clubs?

Zero dollars. Free. Nothing. All our clubs are complimentary to use during game play. We have clubs for men, ladies, left-handers, right-handers, kids, and toddlers for your convenience. Men’s and women’s clubs are already in each bay.

Suite Shots Facility
Do you serve alcohol and food?

Do we ever! We have a full bar with local brews to classic cocktails and a chef-driven menu led by an accomplished Executive Chef. With shareable portions and fresh, high-quality ingredients, you'll find the food and drinks as enjoyable as the games. Once in a bay, our Bay Hosts are happy to get all the eats and sips you want while you play.

Suite Shots reserves the right not to serve alcohol to any Guest under 21, even if state law allows service in the presence of a parent or guardian.

Do you have parking?

Yes, we have general parking. 

Do you close due to weather?

Unless it’s an extreme weather event, nothing can stop us from having a great time, not even rain or snow. Our venues are all-weather facilities with covered hitting bays that are fitted with fans for the summer and heaters for the winter.

Gift Cards
Are there any fees?

You will only be charged the face value of the Gift Card when purchased at the venue. There is a $0.95 processing fee for any eGift Card purchased online. eGift Cards are sent via email and incur no shipping charges, physical cards will have a shipping charges.